Propuesta de un modelo de mejoramiento de la calidad del servicio al cliente del Miduvi de la provincia de Manabí

The aim of this study was to evaluate the quality of service in order to determine the degree of user satisfaction in MIDUVI province of Manabí, and it was taken as a starting point the constant complaints by users. The research was descriptive, not experimental, for which it was developed and imple...

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Bibliografiske detaljer
Hovedforfatter: Almeida Quijije, María Leonela (author)
Andre forfattere: Zambrano Macías, Yenny Monserrate (author)
Format: bachelorThesis
Sprog:spa
Udgivet: 2014
Fag:
Online adgang:http://repositorio.espam.edu.ec/handle/42000/181
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