Calidad de servicios que ofrecen las empresas CNT E.P. y Claro en áreas urbanas y rurales de Calceta

The purpose of evaluating the quality of service offered by the National Telecommunications Corporation against private enterprise course, in urban and rural areas of the city of Sock unfold in three stages allowed the investigation, we first determined the SERVQUAL model, one of the more attached m...

• מחבר ראשי: Intriago Bravo, Erwin Bladimir (author)
• מחברים אחרים: Párraga Ramírez, Valeria Annabel (author)
• פורמט: bachelorThesis
• שפה: spa
• יצא לאור: 2013
• נושאים: Calidad de servicio; Escala SERVQUAL; Percepción del usuario; Estrategias
• גישה מקוונת: http://repositorio.espam.edu.ec/handle/42000/156