Modelo de gestión hotelera para la mejora del servicio de alojamiento en la ciudad Manta.

The objective of this work was to structure a hotel management model for the improvement of the lodging service in the city of Manta. The research was descriptive, taking into account the analytical-synthetic, descriptive, inductive-deductive and theoretical scientific methods for the collection and processing of information. The surveys applied to the departmental heads, interviews with the owners, statistical analysis and technical sheets for the presentation of the main results obtained in the hotels were used as techniques. The methodological proposal used consists of three stages, which are divided into the characterization of the current state of the hotel establishments, the description of the management processes in the accommodation centers and the definition of the documentary structure of the hotel management model. The results found are based on its description, the management model, generalities related to the vision, mission and objectives, the definition of the functional structure, identification of the hotel processes with positions and functions, a timetable for the implementation of the proposed model and control indicators for the development of management in hotel establishments. The foregoing shows in a specific way the benefits of the use of the proposed model as an effective tool adapted to the characteristics of the management and internal processes in the hotel establishments of the city of Manta, allowing the optimization of the available resources and the improvement of the hosting services in general.

• Hlavní autor: Cedeño Valencia, José Marcelo (author)
• Médium: bachelorThesis
• Jazyk: spa
• Vydáno: 2018
• Témata: Hotel; Destino turístico; Servicio de alojamiento; Modelo de gestión
• On-line přístup: http://repositorio.espam.edu.ec/handle/42000/734