Evaluación de la eficiencia y eficacia de la Unidad de Atención Ciudadana como servicio público del Distrito de Educación 13D06 Junín-Bolívar

The objective of this research was to evaluate the efficiency and effectiveness of the Citizen Attention Unit of the Education District 13D06 Junín - Bolívar, in order to guarantee the quality of public service. To fulfill what was proposed, two instruments were used: the first collected information...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Bravo de la Cruz, Victoria Alexandra (author)
Weitere Verfasser: Loor Saltos, Martha Narcisa (author)
Format: bachelorThesis
Sprache:spa
Veröffentlicht: 2022
Schlagworte:
Online Zugang:http://repositorio.espam.edu.ec/handle/42000/1836
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Beschreibung
Zusammenfassung:The objective of this research was to evaluate the efficiency and effectiveness of the Citizen Attention Unit of the Education District 13D06 Junín - Bolívar, in order to guarantee the quality of public service. To fulfill what was proposed, two instruments were used: the first collected information regarding the object of study and the second addressed issues such as efficiency, effectiveness, public services, improvement plan, education districts and more; each of them were investigated with reliable sources. In addition, certain investigative methods and techniques were applied, such as the survey, interview, and a comparative analysis of the reports and reports of the aforementioned unit. The results show that in the Citizen Attention Unit of the Education District 13D06 Junín Bolívar there are drawbacks such as the suppression of key processes, a high degree of nonconformity in some users, an inefficient data entry system, lack of organization in shifts, resolved procedures late. It is recommended to implement actions proposed in the improvement plan, to guarantee a quality service.