Evaluación del sistema logístico para la detección de los riesgos operativos en la empresa APRONAM S.A. de la ciudad de Chone

The purpose of the research was to evaluate the logistics system for the detection of operational risks of the company APRONAM S.A. from Chone city. The objective set was to diagnose the current situation of the logistics system to determine the operational risks of this company. For this purpose, the research had a qualitative approach, the methodology used was analytical, synthetic, inductive, deductive and the Delphi method for expert evaluation. The investigation allowed the detection of various operational risks of this company related to external fraud, system failure, delivery execution and process management. In this context, it is concluded that, by characterizing the operational risks, it was determined that, at the level of logistical systems, more specifically in the warehouse, there are cracks in the structure of the floors, walls, doors and curtains of the chambers, and they are in good condition. condition, but they need maintenance. For this purpose, the risk matrix was implemented where the results indicated that there is operational risk at the level of external fraud, more specifically, in aspects related to the theft of money or fixed assets, forgery, abuse of trust and disclosure of the company information. The results were also linked to failures in electrical power systems, refrigeration equipment, IT equipment, IT and communications systems. Finally, improvement actions were defined based on the operational risks detected through the 5W+2H matrix, which revolve around socializing institutional values policies.

• Autor Principal: Mendoza Zambrano, Adrián Antonio (author)
• Outros autores: Alcívar Medranda, Jandry Sneyder (author)
• Formato: bachelorThesis
• Idioma: spa
• Publicado: 2024
• Subjects: Evaluación; Sistema logístico; Detección y riesgos operativos
• Acceso en liña: http://repositorio.espam.edu.ec/handle/42000/2406