Diagnóstico de la satisfacción del servicio que brinda el área de pediatría consulta externa del Hospital Aníbal González Álava del Cantón Bolívar

The objective of the research was to diagnose the satisfaction level of the users with the service provided by the pediatric area, external consultation of the Dr. Aníbal González Álava Hospital. The methodology used was the servqual survey model that evaluates five dimensions to determine the gaps...

• 1. Verfasser: Pilligua Vera, María Gabriela (author)
• Weitere Verfasser: Sacón Bravo, Ramón Agustín (author)
• Format: bachelorThesis
• Sprache: spa
• Veröffentlicht: 2018
• Schlagworte: Salud; Servqual; Paciente; Plan de mejora; Sociabilización
• Online Zugang: http://repositorio.espam.edu.ec/handle/42000/740