Diagnóstico de la carga mental de los servidores públicos del Gobierno Autónomo Descentralizado del cantón Sucre, periodo 2021

There are many factors that contribute to the increase in mental load and are due to different situations, these being the ones that should be paid special attention to. The purpose of this research is to diagnose the mental load of the public servants of the GAD of the Sucre Canton, period 2021, for the identification of the factors that affect work performance. Therefore, the application of study methods such as inductive, deductive and analytical-synthetic, as well as the use of research techniques such as interviews and surveys, was important. In addition, the tool used to measure the mental load in the officials of the GAD in Sucre canton was the Subjective Scale of Mental Workload (ESCAM) and based on these results, establish strategies that allow contracting the mental load that influences work performance in the municipal GAD in Sucre canton. Among the outstanding results, it was found that the causes of the mental load of the public servants of the GAD in Sucre canton are in factor 1, that is, in the cognitive demands and task complexity, since once the weighting was carried out, it was possible to identify which was the one with the highest score on the Likert scale. Therefore, it is recommended that in terms of the identified factors that cause mental workload, it is necessary that they be studied in a more focused way, in order to correct and apply useful tools to the job.

• Huvudupphovsman: Andrade Moncayo, María Cecilia (author)
• Övriga upphovsmän: Basurto Mejía, Gema Valentina (author)
• Materialtyp: bachelorThesis
• Språk: spa
• Publicerad: 2022
• Ämnen: Escala subjetiva de carga mental de trabajo (ESCAM); Carga mental; Rendimiento laboral; Servidores públicos
• Länkar: http://repositorio.espam.edu.ec/handle/42000/2001