Utilización de la metodología six sigma para el mejoramiento del proceso de servicios del taller de un concesionarío de vehículos, Guayaquil

The following research has been developed in the Maintenance and Repair department of a car dealer which sold from the start heavy and small cars, for that reason, a brief explanation of the process is made. The lack of control in the first stages of repair causes the corrective of the last stages g...

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Bibliographic Details
Main Author: Silva, Kleber (author)
Other Authors: Ortiz, Rafael (author), Vásquez, César (author)
Format: article
Language:spa
Published: 2009
Subjects:
Online Access:http://www.dspace.espol.edu.ec/handle/123456789/5259
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