Utilización de la metodología seis sigma para reducir el tiempo de respuesta vía telefónica, en la resolución de problemas sobre el manejo del sistema informático para clientes de una compañía de desarrollo de software en la ciudad de Guayaquil
The present work aims to develop, implement and maintain the enterprise base of the project, the principles of a Quality System. To achieve this goal has been to implement the philosophy of Six Sigma DMAIC methodology used strategically by its acronym in English, means: Define, Measure, Analyze, Imp...
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| Altri autori: | , , |
| Natura: | article |
| Lingua: | spa |
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2009
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| Accesso online: | http://www.dspace.espol.edu.ec/handle/123456789/6894 |
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