Proyecto de desarrollo de estructuración y valoración de un programa de lealtad de clientes dirigido a un retail store

The present project seeks to create a real loyalty program for wholesale customers of a chain of clothing and footwear stores. The loyalty program seeks through segmentation strategies, customer loyalty and attachment, to stop churn rates from wholesalers, to bring back the ones who already left and...

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Bibliographic Details
Main Author: Alarcón Cabezas, Xavier Andrés (author)
Other Authors: Farías Moreira, Melany Daniela (author), Pastor, Bolívar (author)
Format: article
Language:spa
Published: 2009
Subjects:
Online Access:http://www.dspace.espol.edu.ec/handle/123456789/6464
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