La calidad del servicio público en el Ecuador: caso Centro de Atención Universal del IESS del Distrito Metropolitano de Quito 2014 - 2016
The present research analyzes how the face to face interaction between citizenship and street bureaucracy affects the perception that the external client has about the quality of the service provided by a public institution. For this purpose, a case study was carried out at the IESS Universal Care C...
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| Hovedforfatter: | |
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| Format: | masterThesis |
| Sprog: | spa |
| Udgivet: |
2017
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| Fag: | |
| Online adgang: | http://repositorio.iaen.edu.ec/handle/24000/5038 |
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