Incidence of the Type of Leadership in the Labor Climate. Case of Area of Boxes of the Quito Agencies of a Financial Entity
The objective of this article is to analyze the type of leadership that generates the greatest influence on the work climate, taking as a case study the cashier area of the Quito agencies of a private financial institution dedicated to banking, which are characterized by having high rotation, under...
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| Médium: | article |
| Jazyk: | spa |
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2018
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| On-line přístup: | https://revistas.ute.edu.ec/index.php/economia-y-negocios/article/view/429 |
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Přidat tag | Shrnutí: | The objective of this article is to analyze the type of leadership that generates the greatest influence on the work climate, taking as a case study the cashier area of the Quito agencies of a private financial institution dedicated to banking, which are characterized by having high rotation, under recognition and maintain standardized operating processes. For the analysis of the type of leadership, the one used by HayGroup was considered as a reference model, and for the measurement of the work climate the model used by the Great Place to Word Institute (GPTW), which were strengthened with criteria found in the theoretical review, obtaining as a result, in the first place the identification of the styles of leadership present in each agency studied, secondly, the components of the working climate present in each agency were recognized, and, thirdly, the characteristics of each type of leadership were analyzed. Identified that influence the work climate of each agency. |
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