Emotional Intelligence Management in Management of Tourism Companies
Emotional intelligence management is a key strategic factor in achieving goals in the business world. The tourism sector is one of those that most demands correct management of emotions in human resources, especially in managers. This is largely since it depends on giving the customer a b...
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| Další autoři: | , |
| Médium: | article |
| Jazyk: | spa |
| Vydáno: |
2024
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| On-line přístup: | https://revistas.ute.edu.ec/index.php/economia-y-negocios/article/view/1495 |
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Přidat tag | Shrnutí: | Emotional intelligence management is a key strategic factor in achieving goals in the business world. The tourism sector is one of those that most demands correct management of emotions in human resources, especially in managers. This is largely since it depends on giving the customer a better service and therefore achieving their satisfaction, which is the final result of the industry. The objective of this investigation is to develop a procedure for the management of emotional intelligence in tourist company management supported by a broad study of literature associated with the topic. This procedure is made up of four phases coherently integrated by steps and tasks that provide training and development of the emotional coefficient in directives, to the point of becoming a competitive advantage within the business sphere. Theoretical and empirical methods were used to elaborate the procedure, which was applied in the Transtur Holguín branch and enabled the design and implementation of strategies and actions with the aim of strengthening the qualities of emotional intelligence in the directives. |
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