Software as a service for online medical appointments, a model applied to the health sector

In order to enhance the services provided by the public health system in the Miguel H. Alcívar hospital outpatient department in the canton of Sucre-Ecuador, it was raised to apply a software as a service in the cloud to automate the scheduling of references and appointments online. To ensure the service availability there were two different internet service providers, besides a redundant server, load balancing, and failover were set up through the PfSense free distribution, which ensures that the internet service be available if one of them fail. The software implementation improved the hospital solving capacity, eased the job related to schedule medical appointments and reduced the booking time to three minutes; this allowed to decrease the management costs and to improve the patients satisfaction.

• Hovedforfatter: Zambrano Romero, Walter Daniel (author)
• Andre forfattere: Chafla Altamirano, Gustavo (author), Moreira Zambrano, César Armando (author), Cuzme Rodríguez, Fabián Geovanny (author)
• Format: article
• Sprog: spa
• Udgivet: 2015
• Fag: Agendamiento; computación en la nube; redes de comunicación; telemedicina; Scheduling; cloud computing; communication webs; telemedicine
• Online adgang: https://revistasespam.espam.edu.ec/index.php/Revista_ESPAMCIENCIA/article/view/113