Plan de mejoramiento de la calidad de atención a pacientes ambulantes, con énfasis en la reducción de la lista de espera para la realización de estudios radiológicos, en el servicio de imagen del Hospital Quito No. 1 de la Policía Nacional

Hospital Quito No. 1 of the National Police, is part of the Police Health System, and is an institution that offers services for the benefit of police personnel and their families. In compliance with the guidelines of the Ministry of Public Health which is the leading agency, it has implemented its assistance services based on the Tarifario Unico Nacional (equiv. to National Fee Schedule). This latter has demanded the use of information tools for the registration and billing of the health services provided, thereby increasing the processing steps in all areas of the hospital. One of the services most affected is the Imaging department. Its production has increased substantially, as witnessed by the increase in the waiting list for radiologic services for ambulatory patients. The work at hand analyzes the present situation by investigating its principal elements: production, capacity of installations and waiting list. Furthermore, the process of attention to ambulatory patients was reviewed through personal interviews with the personnel responsible for same. With this information the following were designed: gathering the actors, map of the processes, array of process development, characterization studies, flow chart and analyses of added value. The process was redesigned omitting duplicate activities and optimizing those that add value to the process. The indicator named Opportunity in Client Attention was used in the Imaging services, with data from 2011, 2012, and 2013 in order to measure length of time on the waiting list managed by the Imaging services for assigning time slots to ambulatory patients. The result was an average waiting time of 8 days above the standard of 3 days used by neighboring countries. This technical quality management indicator will allow the Imaging services to continue with periodic evaluations of its waiting list. The end product of this study is a plan for the improvement in the quality of the attention given to ambulatory patients, with an emphasis on reducing the wait list for radiology studies, by optimizing available human, physical and technological resources.

• 主要作者: Pérez Álvarez, Cecilia del Carmen (author)
• 格式: masterThesis
• 语言: spa
• 出版: 2015
• 主题: SERVICIO HOSPITALARIO; CALIDAD DE IMAGEN; DIAGNÓSTICO POR IMAGEN; RADIOLOGÍA
• 在线阅读: http://dspace.udla.edu.ec/handle/33000/4377