Plan de mejora de calidad en la cadena de prestación del servicio de alojamiento y alimentos y bebidas para el huésped corporativo del Hotel Dann Carlton Quito basado en Customer Experience Management (CEM)
The aim of the following thesis is to develop a plan to improve the quality inside the service chain regarding the areas of accommodation and food and beverage for the corporative guest of Hotel Dann Carlton Quito based on the Customer Experience Management. The intention of this proposal is to achi...
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| Main Author: | |
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| Format: | bachelorThesis |
| Language: | spa |
| Published: |
2020
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| Subjects: | |
| Online Access: | http://dspace.udla.edu.ec/handle/33000/12219 |
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