Estudio de factibilidad para reemplazar la gestión de devolución de llamadas por mensajes de texto en el servicio integrado de seguridad Ecu 911

SIS ECU 911 manage the Emergency Unique Number 9-1-1 in the country, which carries out an internal procedure to raise awareness of citizenship, about the correct use of the 9-1-1 line, through a callback, process that is necessary, but, it affect the 9-1-1 line availability, time of operational staf...

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Gorde:
Xehetasun bibliografikoak
Egile nagusia: Pinto Bastidas, Carolina Alejandra (author)
Formatua: masterThesis
Hizkuntza:spa
Argitaratua: 2018
Gaiak:
Sarrera elektronikoa:http://dspace.udla.edu.ec/handle/33000/8426
Etiketak: Etiketa erantsi
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Deskribapena
Gaia:SIS ECU 911 manage the Emergency Unique Number 9-1-1 in the country, which carries out an internal procedure to raise awareness of citizenship, about the correct use of the 9-1-1 line, through a callback, process that is necessary, but, it affect the 9-1-1 line availability, time of operational staff and high costs for the institution. That is why it performs the present study, to replace the callback by automatic sending of text messages that reach users to achieve institutional goals.