Diseño de un programa de selección de personal basado en perfiles por competencias, que facilite la contratación del elemento humano más idóneo, para laborar en empresas turísticas de la provincia de Esmeraldas
The present investigative study intrudes in the personnel selection process directing it towards a very significant economic sector such as tourism in Esmeraldas, thus the scope of compliance with objectives would be broad and would have a greater benefit. A contribution to tourism development is ac...
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| Format: | bachelorThesis |
| Langue: | spa |
| Publié: |
2009
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| Accès en ligne: | http://dspace.udla.edu.ec/handle/33000/1779 |
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Ajouter un tag | Résumé: | The present investigative study intrudes in the personnel selection process directing it towards a very significant economic sector such as tourism in Esmeraldas, thus the scope of compliance with objectives would be broad and would have a greater benefit. A contribution to tourism development is achieved based on the premise that improving personnel selection processes can improve the development of hotel companies and therefore offer a quality service, with capable employees and at the same time satisfied. The design of the selection program is based on several points of reference: theoretical definitions derived from important authors in what refers to organizational psychology (Martha Alles, Levy-Leboyer, David McClelland, Spencer Spencer) and more specifically about selection of personnel; profiles of positions by competences developed by the Chamber of Tourism of Pichincha (CAPTUR); bibliographic information on aspects related to the study site; current and actual data collection interviews; as well as the lifting of profiles of key positions within the environment where it is being investigated ... |
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