Propuesta de un modelo de gestión de servicios para la Gerencia Nacional de Soporte TI en la Corporación Nacional de Telecomunicaciones basado en las buenas prácticas de gestión de servicios

Information Technologies play an important role in organizations to meet the strategic objectives of the business. Starting from this point, the National IT Support Management is structured by several areas that provide services to the end user in order to keep available technological resources that...

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Bibliographic Details
Main Author: Chacón Bonifaz, William Henry (author)
Format: masterThesis
Language:spa
Published: 2018
Subjects:
Online Access:http://dspace.udla.edu.ec/handle/33000/10375
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