Plan de mejoramiento de la calidad del servicio al cliente en base a la metodología Servqual en la Empresa Municipal de Agua Potable y Alcantarillado de Guaranda, provincia Bolívar, año 2023.
In this work, the quality of the service of the Municipal Drinking Water and Sewerage Company from Guaranda is measured with the Servqual methodology. The Servqual model measures service quality through customer preferences and perceptions based on five dimensions: reliability, sensitivity, security...
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| Format: | bachelorThesis |
| Language: | spa |
| Published: |
2024
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| Online Access: | https://dspace.ueb.edu.ec/handle/123456789/6792 |
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