Cansancio emocional, despersonalización y realización en trabajadores del sector bancario
Stress is an issue that becomes increasingly important due to the harmful effects it brings to the man who suffers it and the increase in social, work, family and personal situations that cause it. In this work, the components of emotional exhaustion, depersonalization and personal fulfillment were...
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| Định dạng: | article |
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2018
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| Truy cập trực tuyến: | https://doi.org/10.33890/innova.v3.n1.2018.324 https://repositorio.uide.edu.ec/handle/37000/3216 |
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Thêm thẻ | Tóm tắt: | Stress is an issue that becomes increasingly important due to the harmful effects it brings to the man who suffers it and the increase in social, work, family and personal situations that cause it. In this work, the components of emotional exhaustion, depersonalization and personal fulfillment were analyzed with a sample of 400 workers from the banking sector in Ecuador. Determine the factors of influence associated with work stress in ATMs of a banking agency in the financial sector. This is a descriptive cross-sectional study of the ATMs of an Ecuadorian bank, during the period from April 27 to May 4, 2017; through the corporate intranet system. The percentages of cashier surveys indicate that 10.00% in emotional exhaustion, 12.00% in depersonalization and 64.5% in personal fulfillment, are categorized in a high level, this being possible due to the daily pressure they are subject, for the large amounts of money that are handled and the existing risk and for the daily activities. The results showed that 27% (n = 108) of the Cashiers to whom they were evaluated found evidence of Burnout; that is, at a high level of stress. |
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