Cultura organizacional y la calidad de servicios en empresas del sector automotriz
This research aimed to analyze Organizational Culture and its impact on Service Quality in Automotive Sector Companies, as most employees do not identify with the organization's culture, directly affecting the quality of service they provide to their customers. The problem statement, formulatio...
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| Format: | masterThesis |
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2023
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| Online Access: | http://repositorio.ulvr.edu.ec/handle/44000/6510 |
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Add Tag | Summary: | This research aimed to analyze Organizational Culture and its impact on Service Quality in Automotive Sector Companies, as most employees do not identify with the organization's culture, directly affecting the quality of service they provide to their customers. The problem statement, formulation, systematization, and delimitation of the problem in Automotive Sector Companies, as well as the general objective and specific objectives, justification, ideas to be defended, and study variables, can be found in Chapter I............ |
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