Análisis del servicio al cliente de empresas que vendan Software en Guayaquil
Currently companies have more competition in the market; Customer service is an essential aspect for them. Today's companies are concerned about the service provided to the consumer, considering that it is the element that sustains the organization in constant maintenance and participation in t...
שמור ב:
| מחבר ראשי: | |
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| מחברים אחרים: | |
| פורמט: | bachelorThesis |
| שפה: | spa |
| יצא לאור: |
2023
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| נושאים: | |
| גישה מקוונת: | http://repositorio.ulvr.edu.ec/handle/44000/6626 |
| תגים: |
הוספת תג
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הוספת תג | סיכום: | Currently companies have more competition in the market; Customer service is an essential aspect for them. Today's companies are concerned about the service provided to the consumer, considering that it is the element that sustains the organization in constant maintenance and participation in the market. Therefore, the client is a priority for them. Developing the capabilities of the employees who work in the customer service area is considered an investment that is required to achieve the objectives that a competitive company sets. Training is the element that is needed to grow the qualities of the staff. The present investigation has as a general objective to establish the relationship of training with the quality of customer service and to propose customer service strategies to improve it. Within the context of software companies in Guayaquil, this in order to identify areas for improvement and propose strategies to strengthen customer satisfaction and encourage loyalty to the company. |
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