Gestión de talento humano y rendimiento laboral
This research emphasizes on human talent management and work performance, mainly focused on a service station dedicated to retail fuel sales. The main objective of this research is to identify the effect that human talent management has on labor performance and for this purpose a mixed approach rese...
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| Format: | masterThesis |
| Language: | spa |
| Published: |
2022
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| Subjects: | |
| Online Access: | http://repositorio.ulvr.edu.ec/handle/44000/5005 |
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Add Tag | Summary: | This research emphasizes on human talent management and work performance, mainly focused on a service station dedicated to retail fuel sales. The main objective of this research is to identify the effect that human talent management has on labor performance and for this purpose a mixed approach research of inductive purpose, direct observation, surveys and interviews were required in a population of 25 workers; the results show that the customer service process has 39% of sub-processes developed by the dispatchers; of which 17% have an opportunity for improvement, while 44% are not fully complied with……….. |
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