Diseño de un sistema de gestión de cobranza basado en las normas ISO 9004 para la Empresa CONSTRUMAJI

CONSTRUMAJI S.A. is a company that has six branches in the city of Guayaquil, which for more than 25 years its economic activity is the wholesale and retail sale of construction materials, parts and accessories. Among the main problems that are manifested as relevant issues to be studied, the compan...

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Hlavní autor: Jimenez Chocho, Ricky Daniel (author)
Další autoři: Revelo Valdivieso, Karla Michelle (author)
Médium: bachelorThesis
Jazyk:spa
Vydáno: 2020
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On-line přístup:http://repositorio.ulvr.edu.ec/handle/44000/3876
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Shrnutí:CONSTRUMAJI S.A. is a company that has six branches in the city of Guayaquil, which for more than 25 years its economic activity is the wholesale and retail sale of construction materials, parts and accessories. Among the main problems that are manifested as relevant issues to be studied, the company currently does not have a collection department, collection functions are assigned to other administrative areas that the company has but does not have a specific one so that they can perform their duties Therefore, the general objective is to design a collection management system based on ISO 9004 standards applied to the Construmaji S.A company of the city of Guayaquil, to improve the productivity and profitability of the business, through more organized and efficient processes……….