Plan de Mejoramiento de los Servicios Turisticos en la Hosteria Finca EL PIGUAL de la Ciudad de Puyo en el Periodo 2011-2012.
Pigual hostery has been it services 9 years on the market, in this time the hostery doesn’t have an improvement plan for tourism services offered, to contribute in the management of market, which was led to the wishes and needs of the tourists have not been fully satisfied. In the present investigat...
Na minha lista:
| Autor principal: | |
|---|---|
| Formato: | bachelorThesis |
| Idioma: | spa |
| Publicado em: |
2011
|
| Assuntos: | |
| Acesso em linha: | http://dspace.unach.edu.ec/handle/51000/531 |
| Tags: |
Adicionar Tag
Sem tags, seja o primeiro a adicionar uma tag!
|
Adicionar Tag | Resumo: | Pigual hostery has been it services 9 years on the market, in this time the hostery doesn’t have an improvement plan for tourism services offered, to contribute in the management of market, which was led to the wishes and needs of the tourists have not been fully satisfied. In the present investigations has used deductive, inductive, historical- logically and the recollection of the information method, because for this way get the information to do the investigation. To verify the services of Pigual hostery as it has verified the quality of tourist services are there in Pigual” to complete the improvement of these services through a survey of local tourists and employees in addition to direct interviews to the administrator. The interviews and survey, made know that The “Pigual”, there are administrative failures by not having a structural and functional organization, therefore there is not designation of roles in the organization, there is not improvement strategies in the services offered, employees are unclear about their duties and they don’t have a motivation on the part of management, the tourists said that they like the tourist services offered by the Inn, but need to improve them. |
|---|