Plan de mejoramiento de los servicios Ofertados en el Hotel Tren Dorado de la Ciudad de Riobamba como Estrategia Competitiva que lleva a la Satisfacción del cliente.
This thesis project is a study tool and part of designing a plan for continuous improvement of the quality of management and services of the hotel "Golden Train". This project is based on service quality standards that will be used by administrative staff and hotel services. In Chapter I o...
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| Autor principal: | |
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| Formato: | bachelorThesis |
| Idioma: | spa |
| Publicado em: |
2012
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| Assuntos: | |
| Acesso em linha: | http://dspace.unach.edu.ec/handle/51000/605 |
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Cómo operar el negocio de un hotel
