Modelo de gestión Seis Sigma, para incrementar la satisfacción del cliente en el Hotel Bella Casona de la Ciudad de Riobamba, Provincia de Chimborazo

Bella Casona hotel is a tourist company that is located, in the canton Riobamba; Six Sigma (Six sigma) has been proposed, since the hosting service is offered by interacting with clients, it is desired to use regulations that measure and improve the quality of service. Components and tools are used...

• מחבר ראשי: Trujillo Marroquín, María Elena (author)
• פורמט: bachelorThesis
• שפה: spa
• יצא לאור: 2018
• נושאים: Satisfacción de clientes; Modelo de gestión
• גישה מקוונת: http://dspace.unach.edu.ec/handle/51000/4708