Propuesta de optimización del sistema de gestión de la calidad bajo Norma ISO 9001: 2015 en la empresa Carrocerías Yaulema Jr.

This research project aims to optimize the Quality Management System (QMS) at Carrocerías Yaulema JR, a critical process for ensuring the quality of vehicle body production. Chapter I introduces the background, research problem, and objectives, focusing on enhancing the QMS by identifying and rectifying existing deficiencies. Chapter II presents the theoretical framework, which reviews the fundamental principles of the ISO 9001:2015 standard and the auditing guidelines set out in ISO 19011:2018. This framework provides the necessary context for understanding the standards applied in the research. Chapter III details the research methodology, which involves conducting an internal audit of the company’s QMS. The audit identified 20 major non-conformities and four minor ones, covering key areas such as planning, leadership, and process control. Chapter IV documents the pre-audit results, outlining the planning process, execution, and findings from the QMS evaluation, as well as the scheduling and follow-up of the audit. Based on these findings, Chapter V presents conclusions, emphasizing the urgent need for corrective actions and offering proposals to address the most critical issues, such as measuring customer satisfaction and improving internal process control. Chapter VI proposes a comprehensive optimization of the QMS through the documentation of corrective actions required to resolve the identified non-conformities. This chapter outlines the development of formats and documents to clearly structure activities aimed at mitigating system deficiencies. Key improvements include implementing risk management procedures, enhancing process traceability, and establishing customer satisfaction measurement tools, ensuring the company complies with ISO 9001:2015 and fosters a culture of continuous improvement.

• Päätekijä: Andrade Valdez, Geovanna Tiziana (author)
• Aineistotyyppi: bachelorThesis
• Kieli: spa
• Julkaistu: 2025
• Aiheet: Gestión de Calidad; ISO 9001; Auditoría; No Conformidades
• Linkit: http://dspace.unach.edu.ec/handle/51000/14724