Estudio de los procesos de calidad para fortalecer la Gestión Turística Sostenible en los destinos comunitarios de la Provincia de Chimborazo.

Embargo de publicación- Resolución No. No. 097-DFCPA-UNACH 2025 - Publicación a la fecha actual 07/04/2026. This research project addresses the limited sustainable management in community destinations in the province of Chimborazo. This work aims to analyze the quality process for sustainable tourism management in community destinations in the province of Chimborazo. The communities involved are "La Esperanza" and "Palacio Real". For this purpose, a descriptive quantitative approach methodology was used, with a descriptive transversal non-experimental design. Field observation, surveys, and semi-structured interviews were necessary for this research. The questionnaire instruments applied to tourists visiting the communities and the interview guide to the collaborators of the community organizations allowed the determination of tangible and intangible characteristics for the provision of services, the operational efficiency of the collaborators, and customer satisfaction with the services provided in the community destinations of the province of Chimborazo. From the data collection, it was possible to design the quality process for tourism services in community destinations, addressing issues such as quality standards for tourism plants, provision of tourism services, and human relations of staff with the client.

• मुख्य लेखक: Bastidas Guamán, Lisbeth Rocío (author)
• स्वरूप: bachelorThesis
• भाषा: spa
• प्रकाशित: 2025
• विषय: Calidad; Gestión sostenible; Destinos comunitarios; Servicios turísticos; Chimborazo
• ऑनलाइन पहुंच: http://dspace.unach.edu.ec/handle/51000/14936