Implementación de las técnicas de gestión en TI basada en la norma ISO/IEC 20000, para la optimización de los procesos financieros en el Instituto Tecnológico San Gabriel.
This research is based on analysis of ISO / IEC 20000 standards that were applied at Technological Institute San Gabriel in the Financial department in the processes of payment of tuition and fees. The deductive method was used and the used techniques were: productivity indicators, observations, int...
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| Format: | bachelorThesis |
| Language: | spa |
| Published: |
2016
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| Online Access: | http://dspace.unach.edu.ec/handle/51000/3060 |
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