Indicadores de desempeño en la gestión de procesos como mecanismo de control interno. Caso: empresa de actividades turísticas

This research is relevant as it focuses on improving process management through the formulation of key performance indicators, used as tools for internal control in a tourism company. To achieve this, structured interviews were conducted with the manager and department heads to gather information ab...

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Bibliographic Details
Main Author: Rosero Silva, Katherine Thalía (author)
Format: masterThesis
Language:spa
Published: 2025
Subjects:
Online Access:https://dspace.uniandes.edu.ec/handle/123456789/19495
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