Insuficiencia de la ley de defensa del consumidor frente al telemercadeo de operadoras de telefonía móvil en el Ecuador

The research refers to the "FAILURE OF THE LAW OF CONSUMER PROTECTION FRONT telemarketing MOBILE TELEPHONY OPERATORS IN ECUADOR" this subject is topical in a world that remains at the forefront of technology and communications, such in the case of major importance that in our country Ecuador is widespread and massified use of mobile devices, which currently covers 90% of the Ecuadorian population, up to May 2013 were recorded at 16.98 million subscribers Mobile telephony in Ecuador for a population of 15,492,264 (2012 data). Given all this also comes the unfair advantage of those running this mobile communication service, who once was a monopoly of a single company which allowed the abuse to their users, and over time the competition was opened in this field , which allowed better offers and lower the cost of mobile phone service, such is the case that two companies of private mobile telephony are Claro and Movistar and a state company in charge of the National Corporation at present in our country de Telecommunications (CNT). In the presence of new mobile phone companies and for all be able to maintain its sales volume, these companies are committed to develop new forms of product sales and services, as is the case in our country that has resorted to the use of telemarketing or telemarketing is closing a sale through a phone call or a text message, this is a globally recognized technique and has been hugely successful for companies that have applied appropriately. In this context between users Ecuadorians we find serious abuses attributed to telemarketing, where the user ends meet is a bill for a service that has never known it has and has used, and if not canceled will affect their credit history in the credit bureau or also known as Credit Bureau which is where those obtained bank loans and timely payments, information handled at the level of the whole country is managed. In response, the user prefers to pay the amount requested by the Mobile Phone Company and leave you forgotten what happened.

• Príomhchruthaitheoir: Guaman Benalcazar, Cristian Alexander (author)
• Formáid: bachelorThesis
• Teanga: spa
• Foilsithe / Cruthaithe: 2017
• Ábhair: DERECHO; DEFENSA AL CONSUMIDOR; TELEFONÍA MOVIL
• Rochtain ar líne: http://dspace.unl.edu.ec/jspui/handle/123456789/18482