Plan estratégico de la distribuidora Camel Cia. Ltda. de la ciudad de Loja, año 2012.

This work was developed with the aim of contributing to the administrative management of the company CAMEL with the aim of increasing its development, market share and become more competitive. CAMEL is a distributor, the experience acquired over the years as the distribution has enabled distribution...

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主要作者: Rojas Vivanco, Andrea del Cisne (author)
格式: bachelorThesis
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出版: 2012
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author Rojas Vivanco, Andrea del Cisne
author_facet Rojas Vivanco, Andrea del Cisne
author_role author
collection Repositorio Universidad Nacional de Loja
dc.contributor.none.fl_str_mv Valverde Marín, Lucía
dc.creator.none.fl_str_mv Rojas Vivanco, Andrea del Cisne
dc.date.none.fl_str_mv 2012
2018-03-14T22:04:20Z
2018-03-14T22:04:20Z
dc.format.none.fl_str_mv 160 P.
application/pdf
dc.identifier.none.fl_str_mv http://dspace.unl.edu.ec/jspui/handle/123456789/20294
dc.language.none.fl_str_mv spa
dc.rights.none.fl_str_mv http://creativecommons.org/licenses/by-nc-sa/3.0/ec/
info:eu-repo/semantics/openAccess
dc.source.none.fl_str_mv reponame:Repositorio Universidad Nacional de Loja
instname:Universidad Nacional de Loja
instacron:UNL
dc.subject.none.fl_str_mv INGENIERIA COMERCIAL
PLAN ESTRATÉGICO
DISTRIBUIDORA CAMEL CÍA. LTDA.
dc.title.none.fl_str_mv Plan estratégico de la distribuidora Camel Cia. Ltda. de la ciudad de Loja, año 2012.
dc.type.none.fl_str_mv info:eu-repo/semantics/publishedVersion
info:eu-repo/semantics/bachelorThesis
description This work was developed with the aim of contributing to the administrative management of the company CAMEL with the aim of increasing its development, market share and become more competitive. CAMEL is a distributor, the experience acquired over the years as the distribution has enabled distribution solutions inspired by the needs and objectives of each company, thus becoming, in the first distributor in the middle. The research paper entitled "STRATEGIC PLAN CAMEL DISTRIBUIDORA CIA LTDA, LOJA CITY YEAR 2012" is focused on identifying some relevant aspects in the company so that they can provide alternative solutions to strengthen their image quality service and thus be more competitive in the market. For the development of the research was necessary to consider several objectives consisting in developing a strategic plan that allows better positioning in the market, it was necessary to conduct a situational analysis, SWOT analysis in order to know the state Current company also was made of high-impact matrix that allowed analyzing the key points, and determine the strategies that will help to solve the existing problems of the company. Note that for the fulfillment of those objectives were implemented methods and Regarding the methodology used for data collection methods were applied: scientific, inductive, deductive, analytical served as the basis for information processing, in terms of data collection, we used the following techniques: direct observation, interviews, surveys, and research instruments that gave a clearer picture of the reality of the company and organization . Among the results was applied one interview with the Manager, employee surveys and 306 customers, the information collected was tabulated, interpreted and analyzed, thus detecting certain opportunities and threats, as well as the strengths and weaknesses that have distributor. The discussion presents the situational analysis, SWOT analysis yielded information and identify: strengths, weaknesses, opportunities and threats of the company, by determining these internal and external factors was high impact matrix. With the contrast of these elements, was built strategies for improving internal and external aspects relevant and the organization. Finally there was a proposal based on a strategic plan to improve the operation and services of the company, the same implementation consisting of four strategic objectives, the total cost of this plan amounted to a total of $ 3,014.50 Finally it has come to the conclusion that the company provides quality service but the lack of a strategic plan could not get a better position in the market, which is why it is recommended to implement the Strategic Plan with the aim of solution to the problems that lead to sustainable development.
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spelling Plan estratégico de la distribuidora Camel Cia. Ltda. de la ciudad de Loja, año 2012.Rojas Vivanco, Andrea del CisneINGENIERIA COMERCIALPLAN ESTRATÉGICODISTRIBUIDORA CAMEL CÍA. LTDA.This work was developed with the aim of contributing to the administrative management of the company CAMEL with the aim of increasing its development, market share and become more competitive. CAMEL is a distributor, the experience acquired over the years as the distribution has enabled distribution solutions inspired by the needs and objectives of each company, thus becoming, in the first distributor in the middle. The research paper entitled "STRATEGIC PLAN CAMEL DISTRIBUIDORA CIA LTDA, LOJA CITY YEAR 2012" is focused on identifying some relevant aspects in the company so that they can provide alternative solutions to strengthen their image quality service and thus be more competitive in the market. For the development of the research was necessary to consider several objectives consisting in developing a strategic plan that allows better positioning in the market, it was necessary to conduct a situational analysis, SWOT analysis in order to know the state Current company also was made of high-impact matrix that allowed analyzing the key points, and determine the strategies that will help to solve the existing problems of the company. Note that for the fulfillment of those objectives were implemented methods and Regarding the methodology used for data collection methods were applied: scientific, inductive, deductive, analytical served as the basis for information processing, in terms of data collection, we used the following techniques: direct observation, interviews, surveys, and research instruments that gave a clearer picture of the reality of the company and organization . Among the results was applied one interview with the Manager, employee surveys and 306 customers, the information collected was tabulated, interpreted and analyzed, thus detecting certain opportunities and threats, as well as the strengths and weaknesses that have distributor. The discussion presents the situational analysis, SWOT analysis yielded information and identify: strengths, weaknesses, opportunities and threats of the company, by determining these internal and external factors was high impact matrix. With the contrast of these elements, was built strategies for improving internal and external aspects relevant and the organization. Finally there was a proposal based on a strategic plan to improve the operation and services of the company, the same implementation consisting of four strategic objectives, the total cost of this plan amounted to a total of $ 3,014.50 Finally it has come to the conclusion that the company provides quality service but the lack of a strategic plan could not get a better position in the market, which is why it is recommended to implement the Strategic Plan with the aim of solution to the problems that lead to sustainable development.El presente trabajo fue desarrollado con la objetivo de contribuir a la gestión administrativa de la empresa CAMEL con la finalidad de incrementar su desarrollo, participación en el mercado, y ser más competitiva. CAMEL, es una distribuidora, la experiencia adquirida durante estos años de ejercicio de la distribución le ha permitido ofrecer soluciones en la distribución inspiradas en las necesidades y objetivos de cada empresa, constituyéndose así, en la primera distribuidora en el medio. El trabajo investigativo denominado “PLAN ESTRATÉGICO DE LA DISTRIBUIDORA CAMEL CIA LTDA, DE LA CIUDAD DE LOJA AÑO 2012” está enfocado en identificar algunos aspectos relevantes en la empresa de tal manera que se puedan dar alternativas de solución para fortalecer su imagen, la calidad del servicio y por ende ser más competitiva en el mercado. Para el desarrollo de la investigación fue necesario plantear varios objetivos en el que consta la elaboración de un plan estratégico que le permita lograr un mejor posicionamiento en el mercado, para ello fue necesario realizar un diagnostico situacional, análisis FODA con el propósito de conocer el estado actual de la empresa, además se elaboró la matriz de alto impacto que permitió analizar los puntos clave, y así determinar las estrategias que ayuden a dar solución a los problemas existentes de la empresa. Cabe señalar que para el cumplimiento de dichos objetivos se aplicaron métodos y técnicas. En cuanto a la metodología utilizada, para la recopilación de la información se aplicaron los métodos: científico, inductivo, deductivo, analítico que sirvieron como base para el procesamiento de la información, en cuanto a la recopilación de los datos, se utilizó las siguientes técnicas: observación directa, entrevista, encuestas, como instrumentos investigativos que permitieron tener una visión más clara de la realidad de la empresa. Dentro de los resultados se aplicó 1 entrevista a la Gerente, encuestas a los empleados y 306 a los clientes, la información recolectada fue tabulada, interpretada y analizada; detectándose de esta manera ciertas oportunidades, amenazas, al igual que las fortalezas y debilidades que posee la distribuidora. En la discusión se presenta el diagnóstico situacional, el análisis FODA que permitió conocer e identificar las: fortalezas, oportunidades, debilidades y amenazas de esta empresa, mediante la determinación de estos factores internos como externos se realizó la matriz de alto impacto. Con la contrastación de dichos elementos, se construyo estrategias encaminadas a mejorar los aspectos internos y externos. Por último se realizó una propuesta basada en un Plan Estratégico para mejorar el funcionamiento y los servicios de la empresa; la misma que consiste en la implementación de 4 objetivos estratégicos, el costo total del presente plan asciende a un total de $ 3014,50 Finalmente se ha llegado a concluir que la empresa presta un servicio de calidad pero por la falta de un plan estratégico no ha podido obtener un mejor posicionamiento en el mercado, es por ello que se recomienda que se implemente el Plan Estratégico con el objetivo de dar solución a los problemas y que conlleve a un desarrollo sostenido.Valverde Marín, Lucía2018-03-14T22:04:20Z2018-03-14T22:04:20Z2012info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesis160 P.application/pdfhttp://dspace.unl.edu.ec/jspui/handle/123456789/20294spahttp://creativecommons.org/licenses/by-nc-sa/3.0/ec/info:eu-repo/semantics/openAccessreponame:Repositorio Universidad Nacional de Lojainstname:Universidad Nacional de Lojainstacron:UNL2025-05-02T14:06:28Zoai:dspace.unl.edu.ec:123456789/20294Institucionalhttps://dspace.unl.edu.ec/Universidad públicahttps://unl.edu.ec/https://dspace.unl.edu.ec/oaiEcuador***opendoar:02025-05-02T14:06:28falseInstitucionalhttps://dspace.unl.edu.ec/Universidad públicahttps://unl.edu.ec/https://dspace.unl.edu.ec/oai*Ecuador***opendoar:02025-05-02T14:06:28Repositorio Universidad Nacional de Loja - Universidad Nacional de Lojafalse
spellingShingle Plan estratégico de la distribuidora Camel Cia. Ltda. de la ciudad de Loja, año 2012.
Rojas Vivanco, Andrea del Cisne
INGENIERIA COMERCIAL
PLAN ESTRATÉGICO
DISTRIBUIDORA CAMEL CÍA. LTDA.
status_str publishedVersion
title Plan estratégico de la distribuidora Camel Cia. Ltda. de la ciudad de Loja, año 2012.
title_full Plan estratégico de la distribuidora Camel Cia. Ltda. de la ciudad de Loja, año 2012.
title_fullStr Plan estratégico de la distribuidora Camel Cia. Ltda. de la ciudad de Loja, año 2012.
title_full_unstemmed Plan estratégico de la distribuidora Camel Cia. Ltda. de la ciudad de Loja, año 2012.
title_short Plan estratégico de la distribuidora Camel Cia. Ltda. de la ciudad de Loja, año 2012.
title_sort Plan estratégico de la distribuidora Camel Cia. Ltda. de la ciudad de Loja, año 2012.
topic INGENIERIA COMERCIAL
PLAN ESTRATÉGICO
DISTRIBUIDORA CAMEL CÍA. LTDA.
url http://dspace.unl.edu.ec/jspui/handle/123456789/20294