Desarrollo e implementación de un call center sobre VoIP, utilizando software libre gnu para el Área de la Energía, las Industrias y los Recursos Naturales no Renovables de la Universidad Nacional de Loja.
The present final thesis work is aimed at improving the communication of the administrative sector that makes up the area of Energy, Industries and Nonrenewable Natural Resources of National University of Loja, allowing a better flow of information between the departments that are part of it. It is...
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| Formato: | bachelorThesis |
| Idioma: | spa |
| Publicado em: |
2014
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| Acesso em linha: | http://dspace.unl.edu.ec/jspui/handle/123456789/14246 |
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Adicionar Tag | Resumo: | The present final thesis work is aimed at improving the communication of the administrative sector that makes up the area of Energy, Industries and Nonrenewable Natural Resources of National University of Loja, allowing a better flow of information between the departments that are part of it. It is in this area where the technological development is more intensely studied, which allows us to optimize and improve the services provided to the university community, so that this paper begins with a review of literature, which contains in detail the concepts and definitions of the necessary tools for the development of this work. To gather information, the observation technique was used on the telephone exchange that was used initially, the same as an interview with the Director. Another method used was the survey applied on the administrative staff of the Energy Industries and non-Renewable Natural Resources Area, then continued with the details of the methodology used for the development of this work. In the results section the analysis of the current situation is shown in the first phase where there the requirements, limitations and design of this work are exposed, in the second phase the development of the Call Center is displayed, and the third phase concerns the implementation of performance testing and validation and it is finished with a conference for the students of Engineering Degree in Systems of National University of Loja. Within the discussion section, the performance of each of the objectives set out at the beginning are met, we continue with conclusions and recommendations in order to run a better development of the present work, and ended with bibliographic sources and attachments that have been useful for the development of this final thesis work |
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