Evaluación de la calidad de servicio que presta el restaurante Perú Criollo, de la ciudad de Loja, parroquia El Valle

The research work was conducted in order to evaluate the quality of service provided by the restaurant "Peru Criollo", located in the city of Loja, parish El Valle, dedicated to the sale of dishes based on fish and seafood with Peruvian seasoning in the city, which was evaluated with the methodology published by the MINTUR in 2017, where with the review of the same, were defined timely application of five tabs in terms of Administrative Management, for which specific objectives were established: "Carry out a business diagnosis of the restaurant "Perú Criollo" of the parish El Valle, city of Loja", "Identify the level of customer satisfaction of the Restaurant "Perú Criollo" of the parish El Valle" and finally "Determine the positive and negative aspects of the restaurant "Perú Criollo" of the city of Loja, parish El Valle, which allow the development of strategies to address them", thus defining the initial diagnosis of the restaurant, In addition, through a digital survey, the restaurant's shortcomings were analysed and finally strategies were established to address them, which were defined through the construction of the problem tree and objective tree. Once the three objectives had been studied, it was determined that the restaurant complies with most of the mandatory general requirements for food and beverage tourism establishments - restaurants, as well as having good customer service, however, it is necessary to develop strategies that allow for excellence, with emphasis on the process of implementing the strategic plan defined in the third objective.

• Glavni avtor: Palacios Tenicela, Servio Daniel (author)
• Format: bachelorThesis
• Jezik: spa
• Izdano: 2022
• Teme: <TURISMO>; <CLIENTE>; <RESTAURANTE>; <RESTAURANTE GOURMET>
• Online dostop: https://dspace.unl.edu.ec/jspui/handle/123456789/25618