Propuesta de reingeniería de procesos de la empresa HPI Human Perspectives International Cia. Ltda. de la ciudad de Quito

This research was conducted in the city of Quito, in the company HPI INTERNATIONAL HUMAN PERSPECTIVES CIA. LTDA. In Quito, the main objective is to identify and better manage its various processes and achieve greater return on their services. With regard to the processes raised in the business, we identify the business process with a sequence of 10 activities and a total running time of 415 minutes. The proposed improvement to the above process is to unify the activity of counseling clients and benefit from the presence of an additional resource to perform related to the lifting of customer needs regardless of the segment to which they belong activities, the total reduction time execution is 10% which means 45 minutes less. The diagnostic process Pre - selection activities that do not generate added value such as the preparation and submission of status was abolished, deleted activities are replaced by a single activity shipping schedule customer in which detailing the start date and end. With the inclusion of this information the customer has the dates when the process begins and ends with this change reflects a reduction in process time 25 minutes which represents 4.55% of the total process. In the training process (talent development) unification of coordination activities, lodging, mobilization, place, equipment and supply both the workshop and the facilitator in order to optimize resources and time was performed. Also the implementation of activities to process and results of the workshop facilitator and delivers the delivery thereof to internal and external customers. The aforementioned information delivery is performed by the manager and consultant Talent Development with the resources you have this department to reduce time is used. Based on changes it reduced 65 minutes which means 6.07% was obtained. The process of training (coaching) it was identified that the activities of competencies reviewing reports and identifying areas for improvement can be made into one, with the unification of this sequence it is possible to reduce time and optimize the resources used. The change represents reduction of 50 minutes throughout the process which means 7.87%. The process of disengagement and labor reorientation, it was considered activity performed in a single customer contact and schedule meetings of Change Management. Similarly in order to use the meeting of developing management plan change detached resource is it involves the same to the company that hired the service to inform the agreements that are reached and deliver the results. With these changes in activity 40 minutes a reduction equivalent to 4.85% was achieved. The billing process activities related to managing customer and supplier rating as well as the legalization of unified contract. Improvements were also made in the accounting system in order to automate some activities currently performed in isolation which delays the response time. These changes reduced 120 minutes, equivalent to 18.05% of the total process was achieved. The process of payment providers implementing activities to automatic cancellation replace them with cashier's check for the payment through bank and interbank accounts directly to providers proposed transfers. This change reduced 60 minutes is equivalent to 14.29% is achieved. Addition to the proposed improvements focus on reducing response time, automating manual activities and use of embedded resources in each stage of the process, a total of 13 manual functions that allow the staff was documented now have tools to guide and normen the implementation of its activities. The mentioned documents complement the information flow diagrams with which they can identify new, mistakes, opportunities for improvement and possible risk events more easily

• Váldodahkki: Galindo Álvarez, Pablo Andrés (author)
• Materiálatiipa: bachelorThesis
• Giella: spa
• Almmustuhtton: 2015
• Fáttát: REINGENIERÍA; EMPRESA DE CONSULTORÍA; TALENTO HUMANO; NEGOCIOS
• Liŋkkat: http://dspace.unl.edu.ec/jspui/handle/123456789/8834