La mediación como alternativa para mitigar conflictos emocionales, en la comunidad de San Cayetano bajo, periodo 2020 – 2021.
The investigative work entitled MEDIATION AS AN ALTERNATIVE TO MITIGATE EMOTIONAL CONFLICTS, IN THE COMMUNITY OF SAN CAYETANO BAJO, PERIOD 2020 –2021, had the general objective of proposing mediation as an alternative to mitigate emotional conflicts. Applying a quantitative research; descriptive typ...
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| Formato: | bachelorThesis |
| Idioma: | spa |
| Publicado em: |
2021
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| Acesso em linha: | https://dspace.unl.edu.ec/jspui/handle/123456789/24219 |
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Adicionar Tag | Resumo: | The investigative work entitled MEDIATION AS AN ALTERNATIVE TO MITIGATE EMOTIONAL CONFLICTS, IN THE COMMUNITY OF SAN CAYETANO BAJO, PERIOD 2020 –2021, had the general objective of proposing mediation as an alternative to mitigate emotional conflicts. Applying a quantitative research; descriptive type; non-experimental design with cross section; using the scientific, inductive, deductive, statistical, analysis and synthesis methods, which contributed to the theoretical foundation; As a technique, a survey on mediation strategies was used; The conflict management styles questionnaire of the Thomas Kilman method was applied as an instrument to a sample of eight participants; From the most relevant results, it was evidenced that the accommodating conflict management style (non-assertive and collaborative) stands out for being presented at high levels of intensity, being experienced in 25% with great frequency in the population; on the other hand, the conflict management style experienced in a low frequency 12.5% in the population corresponds to the competing style (it is assertive and not collaborative), presented in low intensity; Faced with this reality, a proposal is developed, with the intention of promoting dialogue as a mediation strategy, to better manage the conflict. |
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