“El Gobierno Abierto como Instrumento de Transparencia en las Instituciones Públicas del Cantón Loja, Año 2020.”

This thesis called "Open Government as an Instrument of Transparency in the Public Institutions of Loja Canton, year 2020", has the fundamental purpose of making known the compliance of transparency within the Public Institutions of Loja Canton and proposing a friendly model of web page for public entities as an option that includes the citizen in the process of co-responsible decision-making, based on principles of participation, accountability, transparency and good use of information and communication technologies within each institution. Thus, the work was directed to propose a model where the citizen takes a very significant leading role in decision making and can access information from each institution; Similarly, in order to achieve this purpose, the specific objectives that have been considered include identifying the transparency components considered by the public institutions of Loja canton to provide timely information to citizens, verify whether the transparency components of public institutions comply with the current regulatory framework and finally propose a friendly website that meets the standards included in the National Development Plan and transparency indicators. For the development of this research, observation templates from the Ombudsman's Office were used for each public institution and interviews were conducted with the authorities or public servants in charge of managing the web pages of each institution in Loja canton; These were used to obtain real and truthful information from both parties and thus be able to comply with the objectives set, so that relevant data was obtained as that the institutions comply in some way with the requirements since most institutions maintain incomplete and outdated information, ie the legal basis of transparency is one that pressures each institution for compliance because without this control the institutions would not publish information through web portals. Remaining 13 within a closed, traditional and bureaucratic government does not allow citizens to approach and be part of the processes that include them and thus solve the needs that citizens demand, not to mention the low level of participation of the same in the decision- making process, so the proposal aims to contribute to the proper functioning of the administration in the public management of state entities within its five functions, so that one and another actor co-responsibly work and make the right decisions to the interests of the same and the benefits are reflected at the same time. According to the research carried out, it became evident that 65.63% of the total population studied was open to interviews and public information, while 34.38% of the entities did not provide access or respond to the requirements that were made in order to gather information for the development of the applied technique, showing the lack of timely response from the public institutions of Loja Canton. Similarly with the study conducted to the analyzed population of the public institutions of the canton Loja in relation to compliance with the provisions of the LOTAIP a total score of 88.78% was obtained in relation to the dissemination of public information within the web portals of each institution, likewise it is important to emphasize that the Secretariat of Higher Education, Science, Technology and Innovation was evidenced with 56, 75% and the Bank of the Ecuadorian Institute of Social Security with 0% since its web portal is not operational, thus constituting the lowest scores with respect to other institutions that have reached 100% as was the Public Defender's Office and the National Telecommunications Corporation with respect to the total since they have complied with all parameters, aspects and guidelines established by the regulating entity which is the Ombudsman's Office. In addition, if we make an analysis in relation to the five functions of the state, it can be seen that the one with the highest compliance was the Legislative Function that obtained the maximum score of 100% of the total, while 14 the Electoral Function obtained a score of 76.75%, being the function with the lowest score, which should consider several aspects to improve, each of the percentages mentioned are in relation to compliance with the provisions of the law and is the responsibility of each institution that make up each of the five functions. In addition, the Decentralized entities of Autonomous Governments such as the Municipal Government, the Provincial Government of Loja and the National University of Loja, which are part of the public administration of the canton of Loja, have been considered. An overall average of 73,3% has been found, showing that there are still precarious issues of technology that do not allow a deeper contact with the citizens and the specific role of each institution. Thus, it is proposed the development of an inclusive and complete web page model to include the entire population, especially people with disabilities and indigenous peoples who speak the Kichwa language in order to obtain in the future an active, solid and efficient participation, based on the state-society relationship, reflecting the changes in a population that knows the activities of their rulers, since in the previous investigation the lack of web access in different languages leads to not being able to access public information of the institutions. In this same line, the information obtained gives us a general idea of the levels of citizen participation applied in the public sector, such as accountability, citizen oversight, citizen assemblies, popular councils, citizen forums, among others, hence certain institutions temporarily develop few inclusive programs for citizens, such as open houses, On the other hand, citizen contact is considered not very adaptable and accessible due to the lack of budget, which for the institutions is considered a limitation that blocks the improvement of new mechanisms for citizen attention and therefore traditional systems 15 are used that do not provide a timely response to citizens. Finally, the discussion of the results was carried out, which is fundamental to reach the conclusions and recommendations of the research process with the purpose that public institutions take into consideration the aspects of improvement and implement significant changes in the current public administrations.

• Κύριος συγγραφέας: Ambuludi Ortega, Leidy Thalia (author)
• Μορφή: bachelorThesis
• Γλώσσα: spa
• Έκδοση: 2021
• Θέματα: ADMINISTRACIÓN PÚBLICA; PARTICIPACION CIUDADANA; INCLUSIÒN SOCIAL
• Διαθέσιμο Online: https://dspace.unl.edu.ec/jspui/handle/123456789/24396