Propuesta de reingeniería de procesos del área de talleres de mecánica Nissan en la empresa Cuenca Chamba & Cia Lojacar & Cia de la ciudad de Loja

This work has the general objective "Apply proposal process reengineering in engineering workshops Nissan in the company Cuenca Chamba & Cia Lojacar & Cia city of Loja", for which it has followed a methodology and study skills they allowed to know the whole process, the critical points and new processes that the researcher should take to improve the business reality To fulfill this investigation scientific, deductive, analytical and statistical methods were used and the techniques of the survey were also applied to 14 company employees and 50 clients (users), in addition to the Manager of the interview was conducted whereby the following results were obtained. With respect to the employee survey, it is concluded that: 70% of employees feel they are not defined roles for good performance. Processes that require attention are: Scheduling appointments 43%, 36% consulting services, overhaul and technical inspection 22%, review and mechanical inspection 22% and delivery and dispatch of spare parts 64% of employees surveyed. Likewise 78% believe that time managed processes are not adequate. 86% of respondents believe that there should be changes to streamline processes within the Nissan workshops. Regarding customers surveyed, it concludes: 80% are clients that remain constant. 68% believe that attention in the workshops is good with regard to delivery vehicles after maintenance 68% considers it good. With regard to the customer only 14% think it is excellent. 78% of respondents indicate that there is seriousness and compliance at the time of delivery of the vehicle. Although 76% do not feel unhappy with the work, considered to be improved in the process of Scheduling appointments 28%, vehicle maintenance technician 24% and 20% support. Scheduling Appointments, Advisory service, technical maintenance, mechanical maintenance, delivery: the outcome of the interview with the manager, surveys and direct observation lifting the key processes of engineering workshops Nissan, which have problems held and delivery of spare parts. In order to be able to carry out the proposed reengineering of the company under study, the formation of the team that will be responsible for collaborating with the assessment, monitoring and planning is important in this work was determined. In order to understand the current processes Company has proceeded to analyze the respective flowcharts in order to determine the points that provide problems, so the responsibility of each process is executed under the direction of each department head. The changes obtained with the redesign possible to achieve a reduction in time, that will be of benefit to the company and thus to customers and to be delivered in less time for comfort and satisfaction of customers visiting the workshops. We can see a total reduction of 106 minutes, which means an economic saving money 16,658.40 per year. Finally the results based on the conclusions and recommendations were raised.

• Huvudupphovsman: Román Agurto, Roy Emanuel (author)
• Materialtyp: bachelorThesis
• Språk: spa
• Publicerad: 2016
• Ämnen: ADMINISTRACIÓN DE EMPRESAS; PROPUESTA; REINGENIERÍA DE PROCESOS
• Länkar: http://dspace.unl.edu.ec/jspui/handle/123456789/14418