Calidad de atención de enfermería en usuarios del Puesto de Salud Chaquinal del cantón Pindal
The quality of nursing care is an important aspect that influences user satisfaction; for this reason, this research was carried out with the objective of analyzing the quality of nursing care in users of the Chaquinal Health Post of the Pindal canton, in order to design an intervention proposal. A...
Furkejuvvon:
| Váldodahkki: | |
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| Materiálatiipa: | bachelorThesis |
| Giella: | spa |
| Almmustuhtton: |
2022
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| Fáttát: | |
| Liŋkkat: | https://dspace.unl.edu.ec/jspui/handle/123456789/25483 |
| Fáddágilkorat: |
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Lasit fáddágilkoriid | _version_ | 1857832974046724096 |
|---|---|
| author | Elizalde Vera, Elba María |
| author_facet | Elizalde Vera, Elba María |
| author_role | author |
| collection | Repositorio Universidad Nacional de Loja |
| dc.contributor.none.fl_str_mv | Vuele Duma, Diana Maricela |
| dc.creator.none.fl_str_mv | Elizalde Vera, Elba María |
| dc.date.none.fl_str_mv | 2022-10-14T15:12:28Z 2022-10-14T15:12:28Z 2022-10 |
| dc.format.none.fl_str_mv | 42 p. application/pdf |
| dc.identifier.none.fl_str_mv | https://dspace.unl.edu.ec/jspui/handle/123456789/25483 |
| dc.language.none.fl_str_mv | spa |
| dc.publisher.none.fl_str_mv | Loja |
| dc.rights.none.fl_str_mv | http://creativecommons.org/licenses/by-nc-sa/3.0/ec/ info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositorio Universidad Nacional de Loja instname:Universidad Nacional de Loja instacron:UNL |
| dc.subject.none.fl_str_mv | ENFERMERÍA CUIDADOS DE ENFERMERÍA PACIENTES CALIDAD DE ATENCIÓN |
| dc.title.none.fl_str_mv | Calidad de atención de enfermería en usuarios del Puesto de Salud Chaquinal del cantón Pindal |
| dc.type.none.fl_str_mv | info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/bachelorThesis |
| description | The quality of nursing care is an important aspect that influences user satisfaction; for this reason, this research was carried out with the objective of analyzing the quality of nursing care in users of the Chaquinal Health Post of the Pindal canton, in order to design an intervention proposal. A descriptive, quantitative and cross-sectional study was carried out; an instrument called CARE-Q was used for data collection, whose internal validity is 0.88 to 0.97, it was composed by 43 questions divided into subscales of nursing behavior, evaluating 6 dimensions: explains and facilitates, comforts, anticipates, maintains a relationship of trust, monitors and follows up. The study population consisted of 48 users aided in the last 6 months. Regarding the results, it was possible to identify that 85.52% of the population surveyed was female, 89.68% between the ages of 20-64 years. Regarding the quality of care provided by the nursing staff, in each of the dimensions evaluated, it was found that the highest percentage of users rated them as good: accessibility (52.08%), explains and facilitates (62.51%), comforts (60.42%), anticipates (45.84%), maintains a relationship of trust (60.43%) and follows up 56.25%. Finally, 56.25% of those surveyed consider that in general the care received by the nursing staff is good, thus, based on the results obtained, an intervention proposal was designed, which will contribute to preserve the quality of nursing care. In conclusion, the quality of care represents an important indicator within health facilities, especially when it is perceived as adequate by patients, since they are the ones who demand services according to their expectations and needs |
| eu_rights_str_mv | openAccess |
| format | bachelorThesis |
| id | UNL_fb2dccf1b86121e098d51dc35899b9a8 |
| instacron_str | UNL |
| institution | UNL |
| instname_str | Universidad Nacional de Loja |
| language | spa |
| network_acronym_str | UNL |
| network_name_str | Repositorio Universidad Nacional de Loja |
| oai_identifier_str | oai:dspace.unl.edu.ec:123456789/25483 |
| publishDate | 2022 |
| publisher.none.fl_str_mv | Loja |
| reponame_str | Repositorio Universidad Nacional de Loja |
| repository.mail.fl_str_mv | * |
| repository.name.fl_str_mv | Repositorio Universidad Nacional de Loja - Universidad Nacional de Loja |
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| rights_invalid_str_mv | http://creativecommons.org/licenses/by-nc-sa/3.0/ec/ |
| spelling | Calidad de atención de enfermería en usuarios del Puesto de Salud Chaquinal del cantón PindalElizalde Vera, Elba MaríaENFERMERÍACUIDADOS DE ENFERMERÍAPACIENTESCALIDAD DE ATENCIÓNThe quality of nursing care is an important aspect that influences user satisfaction; for this reason, this research was carried out with the objective of analyzing the quality of nursing care in users of the Chaquinal Health Post of the Pindal canton, in order to design an intervention proposal. A descriptive, quantitative and cross-sectional study was carried out; an instrument called CARE-Q was used for data collection, whose internal validity is 0.88 to 0.97, it was composed by 43 questions divided into subscales of nursing behavior, evaluating 6 dimensions: explains and facilitates, comforts, anticipates, maintains a relationship of trust, monitors and follows up. The study population consisted of 48 users aided in the last 6 months. Regarding the results, it was possible to identify that 85.52% of the population surveyed was female, 89.68% between the ages of 20-64 years. Regarding the quality of care provided by the nursing staff, in each of the dimensions evaluated, it was found that the highest percentage of users rated them as good: accessibility (52.08%), explains and facilitates (62.51%), comforts (60.42%), anticipates (45.84%), maintains a relationship of trust (60.43%) and follows up 56.25%. Finally, 56.25% of those surveyed consider that in general the care received by the nursing staff is good, thus, based on the results obtained, an intervention proposal was designed, which will contribute to preserve the quality of nursing care. In conclusion, the quality of care represents an important indicator within health facilities, especially when it is perceived as adequate by patients, since they are the ones who demand services according to their expectations and needsLa calidad de atención de Enfermería constituye un aspecto importante que influye en la satisfacción de los usuarios; es por ello que se realizó la presente investigación que tuvo como objetivo analizar la calidad de atención de enfermería en usuarios del Puesto de Salud Chaquinal del Cantón Pindal, para el diseño de una propuesta de intervención. Se trabajó con un estudio de tipo descriptivo, cuantitativo y de corte transversal; para la recolección de los datos se utilizó un instrumento denominado CARE-Q, cuya validez interna es de 0.88 a 0.97, integrado por 43 preguntas divididas en subescalas del comportamiento enfermero, evaluando 6 dimensiones: explica y facilita, conforta, se anticipa, mantiene relación de confianza, monitorea y hace seguimiento. La población de estudio estuvo constituida por 48 usuarios atendidos en los últimos 6 meses. En cuanto a los resultados, se pudo identificar que: el 85,52% de la población encuestada corresponde al sexo femenino, el 89.68% entre las edades de 20-64 años. Respecto a la calidad de atención brindada por el personal de Enfermería, en cada una de las dimensiones evaluadas se pudo identificar que el mayor porcentaje de los usuarios las califican como buenas: accesibilidad (52.08%), explica y facilita (62,51%), conforta (60.42%), se anticipa (45,84%), mantiene relación de confianza (60,43%) y hace seguimiento 56.25%. Finalmente, el 56,25% de los encuestados considera que en general la atención recibida por parte del personal de Enfermería es buena, es así que, en base a los resultados obtenidos se diseñó una propuesta de intervención que contribuirá a mantener la calidad de atención de Enfermería. En conclusión, la calidad de atención representa un indicador importante dentro de los establecimientos de salud, sobre todo cuando esta es percibida como adecuada por parte de los pacientes, pues son ellos quienes demandan de servicios acordes a sus expectativas y necesidadesLojaVuele Duma, Diana Maricela2022-10-14T15:12:28Z2022-10-14T15:12:28Z2022-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesis42 p.application/pdfhttps://dspace.unl.edu.ec/jspui/handle/123456789/25483spahttp://creativecommons.org/licenses/by-nc-sa/3.0/ec/info:eu-repo/semantics/openAccessreponame:Repositorio Universidad Nacional de Lojainstname:Universidad Nacional de Lojainstacron:UNL2025-05-02T14:07:54Zoai:dspace.unl.edu.ec:123456789/25483Institucionalhttps://dspace.unl.edu.ec/Universidad públicahttps://unl.edu.ec/https://dspace.unl.edu.ec/oaiEcuador***opendoar:02025-05-02T14:07:54falseInstitucionalhttps://dspace.unl.edu.ec/Universidad públicahttps://unl.edu.ec/https://dspace.unl.edu.ec/oai*Ecuador***opendoar:02025-05-02T14:07:54Repositorio Universidad Nacional de Loja - Universidad Nacional de Lojafalse |
| spellingShingle | Calidad de atención de enfermería en usuarios del Puesto de Salud Chaquinal del cantón Pindal Elizalde Vera, Elba María ENFERMERÍA CUIDADOS DE ENFERMERÍA PACIENTES CALIDAD DE ATENCIÓN |
| status_str | publishedVersion |
| title | Calidad de atención de enfermería en usuarios del Puesto de Salud Chaquinal del cantón Pindal |
| title_full | Calidad de atención de enfermería en usuarios del Puesto de Salud Chaquinal del cantón Pindal |
| title_fullStr | Calidad de atención de enfermería en usuarios del Puesto de Salud Chaquinal del cantón Pindal |
| title_full_unstemmed | Calidad de atención de enfermería en usuarios del Puesto de Salud Chaquinal del cantón Pindal |
| title_short | Calidad de atención de enfermería en usuarios del Puesto de Salud Chaquinal del cantón Pindal |
| title_sort | Calidad de atención de enfermería en usuarios del Puesto de Salud Chaquinal del cantón Pindal |
| topic | ENFERMERÍA CUIDADOS DE ENFERMERÍA PACIENTES CALIDAD DE ATENCIÓN |
| url | https://dspace.unl.edu.ec/jspui/handle/123456789/25483 |