Desarrollo de un manual de políticas y procedimientos para el departamento de control de operaciones en las cooperativas de ahorro y crédito caso: Cooperativa de ahorro y crédito Cotocollao Ltda.

The present work aims to improve the current processes Operations Department of the Cooperative Saving and Credit Cotocollao Ltda., whose primary objective is clearly describe the department's activities through the design of a handbook of policies and procedures, which have been defined three chapters that are detailed below: Chapter 1, describes conceptual framework and legal, that is to say, all the basic concepts related to policies, procedures and laws to regulate of the Cooperative Saving and Credit Cotocollao Ltda. , We can say that this financial sector is currently one of the most dynamic and interest of socio-economic. Chapter 2, describes the current situation of the Cooperative Saving and Credit Cotocollao Ltda., this institution is projected to the main function of the creation of handbook of policies and procedures for the operations department, is to identify the problems that exist in the lack of compliance of processes of each of the departments of the cooperative are analyzed by the area of operations. Chapter 3, handbook in the operations department of the credit union arises Cotocollao Ltda., And theoretical considerations to be made to the design of the handbook, taking accounts some definitions that will be used throughout the project developmen

• Main Author: Chauca Ortega, María Fernanda (author)
• Format: bachelorThesis
• Language: spa
• Published: 2015
• Subjects: AUDITORÍA ADMINISTRATIVA; MANUALES TÉCNICOS
• Online Access: http://dspace.ups.edu.ec/handle/123456789/10208