Evaluación de los procesos de la mesa de servicios informáticos de “iPlanet Banda Ancha” utilizando como marco de referencia ITIL, para proponer mejoras en el proceso
iPlanet Banda Ancha is a provider of telecommunications and internet service that extends its service to places where other providers do not reach in the cities of Quito, Guayaquil and Cuenca, the company does not sell local service operators because it has a “direct connection to international fibe...
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| Format: | bachelorThesis |
| Language: | spa |
| Published: |
2016
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| Online Access: | http://dspace.ups.edu.ec/handle/123456789/12423 |
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