Calidad del servicio de la Microempresa Santistevan de la ciudad de Babahoyo

Customer service has become one of the effective strategies to attract and retain customers, therefore, this study proposes to analyze the factors that affect the quality of the service of the Santistevan technical service microenterprise through the application of descriptive method, analytical and...

• Главный автор: Morán Yépez, Manuel Sebastián (author)
• Формат: bachelorThesis
• Опубликовано: 2021
• Предметы: Calidad de atención; Servicio post-venta; Satisfacción de cliente; Plan estratégico
• Online-ссылка: http://dspace.utb.edu.ec/handle/49000/10596