Modelo de gestión en el departamento de cobranzas de la empresa CNEL de la ciudad de Babahoyo periodo 2021.

Analyze the collection management model of the electricity company Corporation National of Electricity of Los Ríos (CNEL) in the city of Babahoyo during 2021 It is important to know the collection management planning, but especially as this is used to collect the relevant information of the consumption values executed by each family in their homes. We used the method of methodological approach with which we can perform a fieldwork which consisted of interviewing the manager and surveying a certain number of users in random mode, between the questions asked to both parties are asked about the collection management and how this was applied from the points that are made to be able to fulfill this activity. The suspension due to lack of payments or months of delay is one of the measures that have been adopted in recent months to raise awareness to users to make the cancellation of the outstanding values in their overdue sheets for more than two or three months, the court is currently proceeding when they have not made this payment within the next 15 days after being notified by means of a sheet at their home, the electricity company’s collection management model operates through a company that is responsible for performing the reading work, implement a more extensive and optimal collection service that allows you to know the exact number of kilowatts to proceed to billing.

• Glavni avtor: Vera Haro, Dayanara Lilibeth (author)
• Format: bachelorThesis
• Izdano: 2022
• Teme: Gestión de cobranza; Facturas; Modelo; Consumo; Usuario
• Online dostop: http://dspace.utb.edu.ec/handle/49000/12998