Gestión de facturación en la Corporación Nacional de Electricidad CNEL EP Los Ríos
The subject of this study is "Billing Management in the National Electricity Corporation CNEL EP Los Ríos", with the aim of analyzing and comparing the consumption in the invoices of the various users, this is carried out under the Financial Management research line , Administrative, Tax,...
Kaydedildi:
| Yazar: | |
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| Materyal Türü: | bachelorThesis |
| Baskı/Yayın Bilgisi: |
2021
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| Konular: | |
| Online Erişim: | http://dspace.utb.edu.ec/handle/49000/10583 |
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Etiketle | _version_ | 1858410335691603968 |
|---|---|
| author | Garcia Santos, Verónica Patricia |
| author_facet | Garcia Santos, Verónica Patricia |
| author_role | author |
| collection | Repositorio Universidad Técnica de Babahoyo |
| dc.contributor.none.fl_str_mv | Jácome Lara, Georgina Andalira |
| dc.creator.none.fl_str_mv | Garcia Santos, Verónica Patricia |
| dc.date.none.fl_str_mv | 2021-11-18T21:05:12Z 2021-11-18T21:05:12Z 2021 |
| dc.format.none.fl_str_mv | 24 p. application/pdf |
| dc.identifier.none.fl_str_mv | http://dspace.utb.edu.ec/handle/49000/10583 |
| dc.language.none.fl_str_mv | es |
| dc.publisher.none.fl_str_mv | BABAHOYO: UTB, 2021 |
| dc.rights.none.fl_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositorio Universidad Técnica de Babahoyo instname:Universidad Técnica de Babahoyo instacron:UTB |
| dc.subject.none.fl_str_mv | Gestión Facturación Control de calidad Servicios |
| dc.title.none.fl_str_mv | Gestión de facturación en la Corporación Nacional de Electricidad CNEL EP Los Ríos |
| dc.type.none.fl_str_mv | info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/bachelorThesis |
| description | The subject of this study is "Billing Management in the National Electricity Corporation CNEL EP Los Ríos", with the aim of analyzing and comparing the consumption in the invoices of the various users, this is carried out under the Financial Management research line , Administrative, Tax, Audit and Control and the sub-line Companies and Public and Private Institutions; While, the implemented methodology comprises the descriptive method that collects information through the interview technique and the interview guide instrument applied to the Leader of the Cadastre and Billing area of the CNEL-Los Ríos company, where the identified problem compromises the management of billing directly and it occurs because as a result of the health emergency experienced worldwide by Covid-19, meter readings were not made, data were not entered that allow billing real values and therefore various problems were generated within In the area, users filed complaints because, since there was no meter reading, values related to customer consumption were averaged and this generated great discomfort, resulting in increased difficulties and problems in the development of activities in the area. In conclusion, the implementation of a continuous and timely process for the management of meter reading and management in the billing area will allow claims to decrease in a way that generates user satisfaction. |
| eu_rights_str_mv | openAccess |
| format | bachelorThesis |
| id | UTB_0c07cc8f7d00d2ffb69fbc1a9a9d2b36 |
| instacron_str | UTB |
| institution | UTB |
| instname_str | Universidad Técnica de Babahoyo |
| language_invalid_str_mv | es |
| network_acronym_str | UTB |
| network_name_str | Repositorio Universidad Técnica de Babahoyo |
| oai_identifier_str | oai:dspace.utb.edu.ec:49000/10583 |
| publishDate | 2021 |
| publisher.none.fl_str_mv | BABAHOYO: UTB, 2021 |
| reponame_str | Repositorio Universidad Técnica de Babahoyo |
| repository.mail.fl_str_mv | . |
| repository.name.fl_str_mv | Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyo |
| repository_id_str | 0 |
| rights_invalid_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ |
| spelling | Gestión de facturación en la Corporación Nacional de Electricidad CNEL EP Los RíosGarcia Santos, Verónica PatriciaGestiónFacturaciónControl de calidadServiciosThe subject of this study is "Billing Management in the National Electricity Corporation CNEL EP Los Ríos", with the aim of analyzing and comparing the consumption in the invoices of the various users, this is carried out under the Financial Management research line , Administrative, Tax, Audit and Control and the sub-line Companies and Public and Private Institutions; While, the implemented methodology comprises the descriptive method that collects information through the interview technique and the interview guide instrument applied to the Leader of the Cadastre and Billing area of the CNEL-Los Ríos company, where the identified problem compromises the management of billing directly and it occurs because as a result of the health emergency experienced worldwide by Covid-19, meter readings were not made, data were not entered that allow billing real values and therefore various problems were generated within In the area, users filed complaints because, since there was no meter reading, values related to customer consumption were averaged and this generated great discomfort, resulting in increased difficulties and problems in the development of activities in the area. In conclusion, the implementation of a continuous and timely process for the management of meter reading and management in the billing area will allow claims to decrease in a way that generates user satisfaction.The subject of this study is "Billing Management in the National Electricity Corporation CNEL EP Los Ríos", with the aim of analyzing and comparing the consumption in the invoices of the various users, this is carried out under the Financial Management research line , Administrative, Tax, Audit and Control and the sub-line Companies and Public and Private Institutions; While, the implemented methodology comprises the descriptive method that collects information through the interview technique and the interview guide instrument applied to the Leader of the Cadastre and Billing area of the CNEL-Los Ríos company, where the identified problem compromises the management of billing directly and it occurs because as a result of the health emergency experienced worldwide by Covid-19, meter readings were not made, data were not entered that allow billing real values and therefore various problems were generated within In the area, users filed complaints because, since there was no meter reading, values related to customer consumption were averaged and this generated great discomfort, resulting in increased difficulties and problems in the development of activities in the area. In conclusion, the implementation of a continuous and timely process for the management of meter reading and management in the billing area will allow claims to decrease in a way that generates user satisfaction.La presente investigación tiene como tema la “Gestión de facturación en la Corporación Nacional De Electricidad CNEL EP Los Ríos”, tiene como objetivo de analizar y comparar los consumos de energía mediante las facturas de los diversos usuarios, este estudio se efectúa bajo la línea de investigación Gestión Financiera, Administrativa, Tributaria, Auditoría y Control y la sublínea Empresas e Instituciones Públicas y Privadas; mientras que, la metodología implementada comprende el método descriptivo que recopila información a través de la técnica de entrevista y el instrumento guía de entrevista aplicado a Líder del área Catastro y Facturación de la empresa CNEL- Los Ríos, donde la problemática identificada compromete la gestión de facturación de forma directa y se da debido a que a raíz de la emergencia sanitaria vivida nivel mundial por Covid-19 no se realizó la lectura de los medidores, no se ingresaron datos que permitan facturar valores reales y por lo tanto, se generaron diversos problemas dentro del área, los usuarios presentaron quejas porque al no existir una lectura de los medidores se promediaron valores relativos al consumo de los clientes y esto generó gran malestar, teniendo como consecuencia el incremento de dificultades y problemas en el desarrollo de las actividades del área. En conclusión, la implementación de un proceso continuo y oportuno del manejo de la lectura de los medidores y de la gestión en el área de facturación permitirá que los reclamos disminuyan de manera que genere satisfacción en los usuarios.BABAHOYO: UTB, 2021Jácome Lara, Georgina Andalira2021-11-18T21:05:12Z2021-11-18T21:05:12Z2021info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesis24 p.application/pdfhttp://dspace.utb.edu.ec/handle/49000/10583esAtribución-NoComercial-SinDerivadas 3.0 Ecuadorhttp://creativecommons.org/licenses/by-nc-nd/3.0/ec/info:eu-repo/semantics/openAccessreponame:Repositorio Universidad Técnica de Babahoyoinstname:Universidad Técnica de Babahoyoinstacron:UTB2022-02-08T08:34:32Zoai:dspace.utb.edu.ec:49000/10583Institucionalhttp://dspace.utb.edu.ec/Universidad públicahttps://utb.edu.ec/http://dspace.utb.edu.ec/oai.Ecuador...opendoar:02026-02-28T22:20:34.534698Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyotrue |
| spellingShingle | Gestión de facturación en la Corporación Nacional de Electricidad CNEL EP Los Ríos Garcia Santos, Verónica Patricia Gestión Facturación Control de calidad Servicios |
| status_str | publishedVersion |
| title | Gestión de facturación en la Corporación Nacional de Electricidad CNEL EP Los Ríos |
| title_full | Gestión de facturación en la Corporación Nacional de Electricidad CNEL EP Los Ríos |
| title_fullStr | Gestión de facturación en la Corporación Nacional de Electricidad CNEL EP Los Ríos |
| title_full_unstemmed | Gestión de facturación en la Corporación Nacional de Electricidad CNEL EP Los Ríos |
| title_short | Gestión de facturación en la Corporación Nacional de Electricidad CNEL EP Los Ríos |
| title_sort | Gestión de facturación en la Corporación Nacional de Electricidad CNEL EP Los Ríos |
| topic | Gestión Facturación Control de calidad Servicios |
| url | http://dspace.utb.edu.ec/handle/49000/10583 |