ATENCIÓN AL CLIENTE EN LA EMPRESA DECOSIND S.A.

he company Decosind. S.A. is dedicated to the provision of advice and assistance to companies and public administrations in matters of planning, organization, efficiency and control, administrative information, consultancies, etc. started its commercial activities on May 14, 2009, its manager is the Ab. Marcos Haro Nivela. The problems of the Decosind Company S.A. is given by the poor customer service that is given by: long waiting times to be served, lack of communication with the customer, employees show no interest in dealing with customers, employees do not give time to resolve a problem, they aggressively reply to some complaint, they have no training, communication between them is deficient, among other problems that do not allow the proper development of the daily activities of the company.

• Autor Principal: ARBELAEZ MONAR, ELVA LEONOR (author)
• Formato: bachelorThesis
• Idioma: spa
• Publicado: 2018
• Subjects: ATENCION; CLIENTE; EMPRESA; DECOSIND
• Acceso en liña: http://dspace.utb.edu.ec/handle/49000/3694