ATENCIÓN AL CLIENTE EN LA EMPRESA DECOSIND S.A.
he company Decosind. S.A. is dedicated to the provision of advice and assistance to companies and public administrations in matters of planning, organization, efficiency and control, administrative information, consultancies, etc. started its commercial activities on May 14, 2009, its manager is the...
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| Формат: | bachelorThesis |
| Язык: | spa |
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2018
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| Online-ссылка: | http://dspace.utb.edu.ec/handle/49000/3694 |
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| author | ARBELAEZ MONAR, ELVA LEONOR |
| author_facet | ARBELAEZ MONAR, ELVA LEONOR |
| author_role | author |
| collection | Repositorio Universidad Técnica de Babahoyo |
| dc.contributor.none.fl_str_mv | HUILCAPI MAZACON, MAGDALENA |
| dc.creator.none.fl_str_mv | ARBELAEZ MONAR, ELVA LEONOR |
| dc.date.none.fl_str_mv | 2018-04-12T21:13:41Z 2018-04-12T21:13:41Z 2018 |
| dc.format.none.fl_str_mv | 20 p. application/pdf |
| dc.identifier.none.fl_str_mv | http://dspace.utb.edu.ec/handle/49000/3694 |
| dc.language.none.fl_str_mv | spa |
| dc.rights.none.fl_str_mv | info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositorio Universidad Técnica de Babahoyo instname:Universidad Técnica de Babahoyo instacron:UTB |
| dc.subject.none.fl_str_mv | ATENCION CLIENTE EMPRESA DECOSIND |
| dc.title.none.fl_str_mv | ATENCIÓN AL CLIENTE EN LA EMPRESA DECOSIND S.A. |
| dc.type.none.fl_str_mv | info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/bachelorThesis |
| description | he company Decosind. S.A. is dedicated to the provision of advice and assistance to companies and public administrations in matters of planning, organization, efficiency and control, administrative information, consultancies, etc. started its commercial activities on May 14, 2009, its manager is the Ab. Marcos Haro Nivela. The problems of the Decosind Company S.A. is given by the poor customer service that is given by: long waiting times to be served, lack of communication with the customer, employees show no interest in dealing with customers, employees do not give time to resolve a problem, they aggressively reply to some complaint, they have no training, communication between them is deficient, among other problems that do not allow the proper development of the daily activities of the company. |
| eu_rights_str_mv | openAccess |
| format | bachelorThesis |
| id | UTB_139fcbc9c9f40d1dae722f1d9035247f |
| instacron_str | UTB |
| institution | UTB |
| instname_str | Universidad Técnica de Babahoyo |
| language | spa |
| network_acronym_str | UTB |
| network_name_str | Repositorio Universidad Técnica de Babahoyo |
| oai_identifier_str | oai:dspace.utb.edu.ec:49000/3694 |
| publishDate | 2018 |
| reponame_str | Repositorio Universidad Técnica de Babahoyo |
| repository.mail.fl_str_mv | . |
| repository.name.fl_str_mv | Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyo |
| repository_id_str | 0 |
| spelling | ATENCIÓN AL CLIENTE EN LA EMPRESA DECOSIND S.A.ARBELAEZ MONAR, ELVA LEONORATENCIONCLIENTEEMPRESADECOSINDhe company Decosind. S.A. is dedicated to the provision of advice and assistance to companies and public administrations in matters of planning, organization, efficiency and control, administrative information, consultancies, etc. started its commercial activities on May 14, 2009, its manager is the Ab. Marcos Haro Nivela. The problems of the Decosind Company S.A. is given by the poor customer service that is given by: long waiting times to be served, lack of communication with the customer, employees show no interest in dealing with customers, employees do not give time to resolve a problem, they aggressively reply to some complaint, they have no training, communication between them is deficient, among other problems that do not allow the proper development of the daily activities of the company.La empresa Decosind. S.A. se dedica a la prestación de asesoramiento y ayuda a las empresas y las administraciones públicas en materia de planificación, organización, eficiencia y control, información administrativa,consultorías, etc. inició sus actividades comerciales el 14 de mayo del 2009, su gerente es el Ab. Marcos Haro Nivela. La problemática de la Compañía Decosind S.A. viene dada por la deficiente atención al cliente que viene dado por: largos tiempos de espera para ser atendidos, la falta de comunicación con el cliente, los empleados no demuestran interés al lidiar con los clientes, los empleados no dan plazos para resolver un inconveniente, replican con agresividad alguna queja, no tienen capacitación, la comunicación entre ellos es deficiente, entre otros problemas que no permiten el buen desarrollo de las actividades diarias de la empresa.HUILCAPI MAZACON, MAGDALENA2018-04-12T21:13:41Z2018-04-12T21:13:41Z2018info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesis20 p.application/pdfhttp://dspace.utb.edu.ec/handle/49000/3694spainfo:eu-repo/semantics/openAccessreponame:Repositorio Universidad Técnica de Babahoyoinstname:Universidad Técnica de Babahoyoinstacron:UTB2018-04-13T08:00:25Zoai:dspace.utb.edu.ec:49000/3694Institucionalhttp://dspace.utb.edu.ec/Universidad públicahttps://utb.edu.ec/http://dspace.utb.edu.ec/oai.Ecuador...opendoar:02026-04-25T22:23:09.941668Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyotrue |
| spellingShingle | ATENCIÓN AL CLIENTE EN LA EMPRESA DECOSIND S.A. ARBELAEZ MONAR, ELVA LEONOR ATENCION CLIENTE EMPRESA DECOSIND |
| status_str | publishedVersion |
| title | ATENCIÓN AL CLIENTE EN LA EMPRESA DECOSIND S.A. |
| title_full | ATENCIÓN AL CLIENTE EN LA EMPRESA DECOSIND S.A. |
| title_fullStr | ATENCIÓN AL CLIENTE EN LA EMPRESA DECOSIND S.A. |
| title_full_unstemmed | ATENCIÓN AL CLIENTE EN LA EMPRESA DECOSIND S.A. |
| title_short | ATENCIÓN AL CLIENTE EN LA EMPRESA DECOSIND S.A. |
| title_sort | ATENCIÓN AL CLIENTE EN LA EMPRESA DECOSIND S.A. |
| topic | ATENCION CLIENTE EMPRESA DECOSIND |
| url | http://dspace.utb.edu.ec/handle/49000/3694 |