Atención Al Usuario En El Departamento De Catastro En El GAD. Municipal Del Cantón Palestina

Customer service is a fundamental factor in an institution to provide a good treatment to people and achieve the proposed objectives, through the analysis of a study that was carried out in the cadastre department of the Municipal GAD of the Palestine Canton which aims to offer To the population, the statistical register to determine the geographical extension of the population, in order to detect the different real estate located on the surface within the cantonal territory, however, the aspects that affect the lousy attention given to them will be disclosed. to users, the lack of leadership, the absence of staff, irresponsibility, the inadequate physical space that the department has, are the most relevant causes that cause this problem, we can mention the inefficient attention offered by those who are in their right to be well cared for. The investigation was carried out based on the administrative management model, in order to know the administrative process of the institution and obtain information related to the problems of this case study. The objective is to know the factors that influence the attention of users in the cadastre department in the Municipal GAD of Canton Palestine, the good treatment that should be given to users helps them to consider that they are giving them importance and solution timely to your requirements, this will also allow the institution to recover its image before the inhabitants, offering a quality service.

• Váldodahkki: Fernández Mora, Yamili Jomaira (author)
• Materiálatiipa: bachelorThesis
• Almmustuhtton: 2020
• Fáttát: Atención al usuario; Institución; Responsabilidad; Liderazgo; Bienes inmuebles; Servicios
• Liŋkkat: http://dspace.utb.edu.ec/handle/49000/7544