Atención al cliente de la Empresa Vimport del cantón Babahoyo.
The case study aims to determine what are the deficiencies in the quality of customer service and customer satisfaction in the “Vimport”, warehouse, as they are not satisfied with the attention, as some customers have complaints, in addition, they have not received adequate attention. It is importan...
Gorde:
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| Formatua: | bachelorThesis |
| Argitaratua: |
2022
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| Gaiak: | |
| Sarrera elektronikoa: | http://dspace.utb.edu.ec/handle/49000/11216 |
| Etiketak: |
Etiketa erantsi
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Etiketa erantsi | Gaia: | The case study aims to determine what are the deficiencies in the quality of customer service and customer satisfaction in the “Vimport”, warehouse, as they are not satisfied with the attention, as some customers have complaints, in addition, they have not received adequate attention. It is important to emphasize that customer loyalty is important for the success of a business, as well as today, in such a competitive market, it is necessary to know how to improve and maintain the quality of customer service and keep customers happy, which is the main engine of business operations, because they are the raison d'être of companies. |
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